Account Deletion

1. Deleting Your Account in the App

You can delete your JrKripto account and the data linked to it at any time, directly from the mobile app:

1. Open the JrKripto app and sign in to your account.
2. Open "Settings" from the menu icon at the top left of the main tabs.
3. Scroll to the "Account Actions" section.
4. Tap "Delete Account", enter your saved password and confirm. Your account and data are deleted as soon as you confirm, and the action cannot be undone.

You can also delete your account on the website: User Panel → Delete Account. An account opened with Google or Apple has no password; create one first with "Forgot your password?". Deleting the account does not cancel a store subscription; cancel it in the App Store or Google Play.

2. Requesting Deletion by Email

If you cannot access the app (for example, you lost your device or uninstalled the app), you can also request deletion by email.

Send an email with the subject "Account Deletion Request" to info@jrkripto.com from the email address registered to your account. We verify your identity, complete the request within 30 days at the latest, and notify you once it is done.

3. Data That Is Deleted

Deleting your account permanently removes all of the following:

• Your account details: first name, last name, email address, username and password
• Your profile photo and profile preferences
• Your chat data: the messages you sent, photos and videos, reactions, poll votes, group memberships and notification settings
• Your portfolio, transaction records and watchlists
• Your notification preferences and the device tokens stored for push notifications
• Your progress records in the education content
• Your JR balance and mining records
• Your support tickets
• Your Premium access record

4. Limited Records We Keep

For security reasons and to meet our legal obligations, a few records are kept for a limited time after the account is deleted:

• Moderation action logs are kept with numeric identifiers only, without message content.
• Reports filed about you are deleted within 90 days after the review is completed.
• Transaction and security logs that we are required to keep by law are retained for the applicable legal period.

5. Deleting Your Data Without Deleting the Account

If you do not want to close your account and only want to delete the data you have built up in the app, use the "Reset Account" option:

1. Open the JrKripto app and sign in to your account.
2. Open "Settings" from the menu icon at the top left of the main tabs.
3. Scroll to the "Account Actions" section.
4. Tap "Reset Account", enter your saved password and confirm. The action cannot be undone.

If you cannot access the app, write to info@jrkripto.com from the email address registered to your account, with the subject "Data Deletion Request". We complete such requests within 30 days at the latest.

Data that is deleted: your portfolios and all transaction records, your watchlists, your chat messages and the photos and videos you shared, your reactions, poll votes and group memberships, your notification preferences and stored device tokens, your progress records in the education content, your JR balance and mining records, your support tickets and your Premium access record. A store subscription is not cancelled by this.

Data that is kept: your account stays open, so your first name, last name, email address, username and profile photo are preserved. The limited moderation and legal records described in section 4 continue to be kept for the same periods.

6. Contact

If you have any questions about account deletion or your personal data, please contact us:

JrKripto
Email: info@jrkripto.com